Solution Architect

Job description

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers.

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers.

A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day.

Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Learn more at Sitecore.com .

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries.

Having a wide range of perspectives, experiences, and skills is what makes us the company we are today.

The Sitecore values are what drive and unite us across the globe.

About the Role:

Sitecore is experiencing spectacular growth all over the world.

To build on Sitecore’s success and growth, we are looking for a skilled Solution Architect to join our implementation team to support some of the most critical customers.

Energetic, outgoing and passionate about technology, the Solution Architect combines detailed technical knowledge with a dedication to the implementation process and customer success.

As a Solution Architect, you have the chance to develop in a very broad role, ranging from Sitecore product expertise, customer and partner collaboration, community involvement, and technology and market expertise.

This is a customer-facing role, working within our Professional Services team, blending technical expertise in integrating enterprise systems and applications with experience in applying that knowledge to solve real-world business challenges.

The right candidate will have a passion for web design and development, an interest in connecting systems together, and the ability to work directly with customers and partners.

What You’ll Do

• Analyze and design software solutions based on Sitecore’s software products.
  
  
• Consult with customers and partners on the best ways to implement Sitecore’s software products for rapid return on investment.
  
  
• Maintain a working environment with customers and partners that has a clear technological vision and future-oriented approach.
  
  
• Help customers meet their technology and business requirements.
  
  This will involve leading workshops, demonstrating strong presentation credentials, and delivering compelling recommendations and guidance to audiences up to C-Level.
  
  
• Understand, quantify and verify the business needs of customers and their specific use cases, potentially modelling solutions / POVs.
• Work diligently at all times with the customers’ and partners’ teams, providing constructive challenge and critique as appropriate.
  
  
• Demonstrate political savvy in sometimes sensitive multi-directional dynamics between customer and partner teams.
  
  
• Produce first-class documentation specific to the engagement.
  
  
• When engaging in Sitecore 360 scenarios, take personal accountability for driving consumption of pre-paid entitlements so the customer receives value for their investment.
  
  Consult with customers to ensure consumption is optimal for serving their strategic and tactical goals.
  
  
• Present the company, its capabilities and technology in a highly professional and exciting way that will engage customers and help them increase their business impact.
  
  
• Use customer feedback and insights to improve product materials, technical best practices and technical materials while providing feedback to Product Management teams.
  
  
• Coding experience and possessing an ability to review the code written by customer and partner team members will be required upon occasion, although it is unusual to engage in hands-on coding tasks personally as that is not the intent of the advisory service sold.
  
  

What You Need to Succeed

• Academic Background: Bachelor’s or Master’s degree in a relevant field or showcase equivalent practical experience.
  
  
• Extensive consulting experience that demonstrates strong technical foundations and appreciable business/functional acumen.
  
  
• Proficient Communication: Demonstrate excellent proficiency in English, both orally and in written communication.
  
  Exhibit a proactive attitude with a solution-minded approach and strong analytical and synthetic skills.
  
  
• Experience: 5+ years' experience in systems implementation and integration, with a majority in Web Content Management, CDP or DAM space.
  
  
• Deep knowledge of web design languages, HTML/JS/CSS and web technologies, experience with REST APIs, JSON, and transformation of data essential.
  
  Direct coding experience in JavaScript is a plus.
  
  
• Solid understanding of the Microsoft .NET technology stack.
  
  
• Be willing to travel based on project needs and customer requests.
  
  

Additional Skills That Could Set You Apart

• Background leveraging a structured Software Development Life Cycle is an advantage.
  
  
• Experience with Sitecore products is considered a strong plus.
  
  
• Results orientation: you won’t be satisfied until the job is done with the right quality.
  
  
• Self-motivated, you have the natural drive to learn and pick up new challenges.
  
  

Why you should click ‘Apply’:

• Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it’s never been a better time to join Sitecore as we look to grow by 30% YoY.
  
  Growth for us means growth for you and your career.
  
  
• Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel .
  
  Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
  
  

Sitecore is proud to be an equal opportunity workplace.

We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How we hire

At Sitecore, we put a lot of care and time into who we hire.

We believe that in order to build the best products, we need to build high impact teams.

Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

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Required Skill Profession

Software Architecture & Engineering