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Urgent! Customer Success Manager- German - Local Job Opening in Dublin

Customer Success Manager German



Job description

Client Service Manager / Customer Success Manager (German Speaking)

Location: Hybrid – Dublin 15

Salary: €50, per annum

Contract: 11-Month Contract

Why This Opportunity Stands Out

Join a global fintech leader where your expertise will directly shape the experience of high-profile enterprise clients across the DACH region.

As a German-speaking Customer Success Manager, you will play a central role in ensuring clients receive exceptional service, proactive support, and real value from our client’s innovative solutions.

This is an excellent opportunity for professionals who thrive in fast-paced, customer-focused environments and enjoy taking ownership of complex client challenges.

What’s in It for You

  • Make an Impact: Act as the key liaison for enterprise clients, ensuring seamless service delivery and swift resolution of high-impact issues.
  • Collaborative Culture: Join a supportive, growth-oriented team that values innovation, collaboration, and professional excellence.
  • Cross-Functional Exposure: Work closely with Sales, Technical Support, Finance, and Risk teams—broadening your understanding of enterprise operations within the fintech sector.
  • Career Development: Strengthen your skills in stakeholder management, problem-solving, and customer success, building a strong platform for future growth.
  • Contract Stability: Enjoy the benefits of an 11-month contract via CPL, gaining valuable experience with a leading client in the fintech industry.
  • Your Key Responsibilities

  • Serve as the main point of contact for enterprise clients, managing service requests, account configurations, and escalations with professionalism and efficiency.
  • Proactively educate clients on product features, updates, and best practices to ensure maximum value and satisfaction.
  • Monitor and drive improvements in SLA performance, case resolution times, and overall customer experience.
  • Collaborate with internal teams (Sales, Technical Support, Finance, and Risk) to address client needs and resolve issues effectively.
  • Support compliance processes such as PCI DSS documentation and maintain accurate, up-to-date records.
  • What You Bring

  • 2–3 years of experience in Customer Service, Account Management, or Customer Success, ideally within fintech, payments, or a technology-driven environment.
  • Fluency in German (spoken and written) with excellent English communication skills.
  • Proven ability to manage multiple stakeholders and navigate complex client relationships.
  • Familiarity with Salesforce or similar CRM systems is an advantage.
  • Strong attention to detail, organisational skills, and the ability to work independently in a hybrid environment.
  • Ready to Make an Impact?

    Join a team that values your expertise, supports your development, and gives you the platform to make a real difference.

    We are looking forward to hearing from you.

    Please apply or reach out to


    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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